Advancing Regional Integration through Competative Markets and Empowered Consumers.

RESOLUTION OF A COMPLAINT BY MR. PATRICK HEMBI AGAINST AIRTEL DRC AND AIRTEL ZAMBIA FOR FAILING TO REVERSE A CROSS-BORDER AIRTEL MONEY TRANSFER ERRONEOUSLY SENT TO WRONG RECIPIENT.

Case Type: Consumer Cases

Reference Number: CCC/CP/03/03/2025

Case Parties: Resolution of a complaint by Mr. Patrick Hembi against Airtel DRC and Airtel Zambia.

Notice: COMPLAINT AGAINST AIRTEL ZAMBIA AND AIRTEL DRC

Year: 2025

Case Status: Decided



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